Implementasi Aplikasi Pengelolaan Pengajuan Peminjaman Melalui Agen pada PT Adira Pandaan
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Sep 30, 2025
Kata Kunci:
Aplikasi Mobile, Flutter, Firebase, Pengajuan Pinjaman, Logika Fuzzy
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Penelitian ini bertujuan untuk meningkatkan efisiensi dan akurasi proses pengajuan pinjaman di PT. Adira Dinamika Multi Finance Pandaan melalui pengembangan aplikasi mobile berbasis cloud. Sistem dibangun menggunakan metode Agile Scrum, dengan teknologi Flutter dan Firebase yang terintegrasi dengan QR Code serta notifikasi otomatis melalui WhatsApp Bot. Penelitian ini melibatkan lima peran pengguna utama, yaitu customer, agent, admin pendaftaran, admin pengajuan, dan supervisor. Evaluasi dilakukan melalui metode black box testing, usability testing berbasis skala Likert, serta pengujian model klasifikasi kelayakan menggunakan logika fuzzy. Hasil pengujian menunjukkan bahwa seluruh fitur berfungsi sesuai harapan, dengan tingkat usability tinggi dan kepuasan pengguna yang positif. Model fuzzy logic yang digunakan mampu mengklasifikasikan kelayakan pinjaman dengan tingkat akurasi sebesar 92%. Sistem terbukti mempercepat proses pengajuan, mengurangi kesalahan manual, serta meningkatkan transparansi dan efektivitas operasional. Dengan demikian, sistem dinilai layak untuk diimplementasikan secara menyeluruh dalam mendukung digitalisasi proses pengajuan pinjaman di lingkungan perusahaan.
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Hening Rifqi Putro Prasojo, Asari, M. R., Ardian Setiawan, & Cahya Bagus Sanjaya. (2025). Implementasi Aplikasi Pengelolaan Pengajuan Peminjaman Melalui Agen pada PT Adira Pandaan. JITSI : Jurnal Ilmiah Teknologi Sistem Informasi, 6(3), 238 - 250. https://doi.org/10.62527/jitsi.6.3.483
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Referensi
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[24] R. ’Aisy, Y. T. Mursityo, and S. H. Wijoyo, “Evaluasi Usability Aplikasi Mobile Sampingan Menggunakan Metode Usability Testing dan System Usability Scale (SUS),” JTIIK, vol. 11, no. 1, pp. 19–26, Feb. 2024, doi: 10.25126/jtiik.20241116613
[2] D. A. Alfahri and A. Widarma, “Implementation of Flutter and Firebase in Developing a Mobile News Portal Application,” Bigint Computing Journal, vol. 3, no. 1, pp. 50–58, Jan. 2025, doi: https://doi.org/10.55537/bigint.v3i1.1086.
[3] N. B. Puspitasari, “Bot Innovation Realizing Service Excellence: Designing WhatsApp Chatbot as a Customer Service Solution,” JSinbis, vol. 15, no. 2, pp. 221–229, May 2025, doi: 10.14710/vol15iss2pp221-229.
[4] V. Jonatan and A.-A. Igor, “Creation Of A ChatBot Based On Natural Language Proccesing For Whatsapp,” 2023, arXiv. doi: 10.48550/ARXIV.2310.10675.
[5] H. Hermiyetti, “Towards the Future: Digital Transformuliration in Indonesian Banking and Its Implications for Economic Growth and Public Prosperity,” International Journal of Economic Literature, vol. 2, no. 2, 2024.
[6] K. Schwaber and J. Sutherland, “The Scrum Guide.” Scrum.org, 2020. [Online]. Available: https://scrumguides.org/
[7] M. A. Maulana, S. R. Natasia, D. A. Prambudi, and T. P. Fiqar, “THE DEVELOPMENT OF QR CODE BASED MOBILE ATTENDANCE INFORMATION SYSTEM USING SCRUM FRAMEWORK,” JUTI, pp. 1–13, Jan. 2022, doi: 10.12962/j24068535.v19i3.a1015.
[8] A. R. Djamarullah, I. Nuryasin, and H. Wibowo, “Designing a QR Code Attendance System Using BYOD (Bring Your Own Device),” Ultimatics, vol. 16, no. 1, pp. 32–37, Jul. 2024, doi: 10.31937/ti.v16i1.3522.
[9] H. P. A. Tjahyaningtijas, “QR Code Technology Based Laboratory User Attendance to Improve Study Program Governance,” Indonesian Journal of Electrical and Electronics Engineering, vol. 7, no. 1, Sep. 2023, doi: https://doi.org/10.26740/inajeee.v7n1.p1-5.
[10] R. H. Ardiansyah and A. G. Sulaksono, “Layanan pelanggan berbasis Natural Language Processing melalui chatbot pada aplikasi pesan,” J. of Informuliration System and Application Development, vol. 1, no. 1, pp. 29–37, Mar. 2023, doi: 10.26905/jisad.v1i1.9858.
[11] B. M. Setiawan, Z. Zulhawati, A. L. Maitri, and J. Sutopo, “CHATBOT SERVICES AT EDUCATIONAL INSTITUTIONS WITH CUSTOMER RELATIONSHIP MANAGEMENT,” JICP, Apr. 2019, doi: 10.32535/jicp.v2i1.404.
[12] M. D. Ilyas and C. B. Sanjaya, “Design of an Android‑based New Student and Santri Registration Application at Babul Futuh Islamic Boarding School,” BIOS: Jurnal Informuliratika dan Sains, vol. 1, no. 2, pp. 31–42, 2023.
[13] N. Nasikhah, G. Wijaya, and T. P. Rahayu, “Chatbot for Public Relations and Customer Service in Indonesia: A Diffusion Innovation Study,” Sostek, vol. 21, no. 3, pp. 278–290, Nov. 2022, doi: 10.5614/sostek.itbj.2022.21.3.5.
[14] Dinar Nur Safitri and Muhammad Imron Rosadi, “Rancang Bangun Penyedia Layanan Informulirasi Pelayanan Masyarakat Kantor Kecamatan Pandaan Menggunakan Chatbot,” Journal of Computer Science and Visual Communication Design, vol. 6, no. 2, pp. 74–83, Dec. 2021, doi: 10.55732/jikdiskomvis.v6i2.427.
[15] G. S. Mahendra and I. K. A. Asmarajaya, “Evaluation Using Black box Testing and System Usability Scale in the Kidung Sekar Madya Application,” SinkrOn, vol. 7, no. 4, pp. 2292–2302, Oct. 2022, doi: 10.33395/sinkron.v7i4.11755.
[16] H. Kirinuki and H. Tanno, “ChatGPT and Human Synergy in Black-Box Testing: A Comparative Analysis,” 2024, arXiv. doi: 10.48550/ARXIV.2401.13924.
[17] D. Corradini, A. Zampieri, M. Pasqua, and M. Ceccato, “Empirical Comparison of Black-box Test Case Generation Tools for RESTful APIs,” 2021, arXiv. doi: 10.48550/ARXIV.2108.08196.
[18] S. Susliansyah, N. Nisan, H. Sumarno, H. Priyono, and L. Maulida, “PROVISION OF MICRO CREDIT AT BANK MANDIRI BOGOR WITH THE FUZZY TSUKAMOTO METHOD,” techno, vol. 17, no. 2, pp. 101–108, Sep. 2020, doi: 10.33480/techno.v17i2.1529.
[19] J. Gawlikowski et al., “A Survey of Uncertainty in Deep Neural Networks,” 2021, arXiv. doi: 10.48550/ARXIV.2107.03342.
[20] H. Fakhravar, “Quantifying Uncertainty in Risk Assessment using Fuzzy Theory,” 2020, arXiv. doi: 10.48550/ARXIV.2009.09334.
[21] P. Weichbroth, “Usability Testing of Mobile Applications: A Methodological Framework,” Applied Sciences, vol. 14, no. 5, p. 1792, Feb. 2024, doi: 10.3390/app14051792.
[22] Humaira, H.; Sonatha, Y.; Prabowo, C.; Amnur, H.; Afyenni, R. Comparative study of type-1 and type-2 fuzzy system in decision support system. Indones. J. Electr. Eng. Inform. (IJEEI) 2018, 6, 323–332
[23] L. N. Azizah, “EVALUASI USABILITY APLIKASI MOBILE IBIS PAINT X MENGGUNAKAN SYSTEM USABILITY SCALE (SUS),” JITET, vol. 12, no. 1, Jan. 2024, doi: 10.23960/jitet.v12i1.3726.
[24] R. ’Aisy, Y. T. Mursityo, and S. H. Wijoyo, “Evaluasi Usability Aplikasi Mobile Sampingan Menggunakan Metode Usability Testing dan System Usability Scale (SUS),” JTIIK, vol. 11, no. 1, pp. 19–26, Feb. 2024, doi: 10.25126/jtiik.20241116613