Evaluasi User Experience pada Aplikasi Platform Sekolah Pintar Mobile Menggunakan UEQ di UNIPDU
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Abstract
This study evaluated the user experience of the Platform Sekolah Pintar Mobile application used by students at Universitas Pesantren Tinggi Darul Ulum Jombang. The purpose of this study was to determine the level of user experience and identify the quality of the six dimensions of the User Experience Questionnaire as a basis for application improvement. This study used a quantitative approach with the User Experience Questionnaire instrument consisting of 26 items. Data were collected through questionnaires distributed to 97 respondents from a population of 3097 student users of the application. The collected data were tested using validity and reliability tests, transformed into the User Experience Questionnaire scale from -3 to +3, and analyzed using the User Experience Questionnaire Data Analysis Tool. The validity test showed that all items were valid, while the reliability test produced a Cronbach’s Alpha value of 0.949, indicating that the instrument was highly reliable. The mean results showed that Attractiveness scored 0.799, Perspicuity 0.943, Efficiency 0.844, Dependability 0.682, Stimulation 0.654, and Novelty 0.383. Perspicuity obtained the highest score, while Novelty obtained the lowest score. The benchmark results showed that most dimensions were categorized as Below Average, while Dependability was categorized as Bad. Therefore, the application was relatively easy to understand and fairly efficient, but still required improvement in system reliability, visual appeal, user stimulation, and feature innovation.
Keywords: User Experience; User Experience Questionnaire; PSP Mobile; UI/UX Evaluation; Mobile Application
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