Evaluasi Penggunaan Fitur Voice Chat Pada Aplikasi Discord Berdasarkan Perspektif User Persona
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Abstract
This study evaluates the usability level of the Voice Chat feature on the Discord application using the System Usability Scale (SUS) approach from a user persona perspective. The main objective of this study is to understand how usability perceptions differ across user groups based on their specific characteristics, needs, and constraints. A quantitative method was used by distributing the SUS questionnaire to 60 respondents consisting of students, teachers, and private workers. The results showed an average SUS score of 62.375 which placed the Discord Voice Chat feature in the "Marginal High" (Grade D) category, indicating a level of usability that still needs to be improved. Analysis based on user personas revealed significant differences in user experience: students were more familiar with Discord but faced technical constraints such as microphone interference, while teachers and private workers had difficulty in navigation and role management. These findings emphasize the importance of a more inclusive and responsive feature design to the needs of users from various backgrounds. This study provides insights for the development of Discord that is oriented towards a more personalized and contextual user experience.
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