Jarras, A. A. H., and A. A. Ibrahim. “The Impact of Technological System Usability on Customer Relationship Management Practices in Telecommunication Companies in Benadir Region, Mogadishu, Somalia”. JITSI : Jurnal Ilmiah Teknologi Sistem Informasi, Vol. 7, no. 1, Mar. 2026, pp. 51 -61, doi:10.62527/jitsi.7.1.518.